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Return policy

Return Policy

At Beauty and Zen by Aleksandra, we strive to provide our customers with high-quality beauty and zen products that exceed expectations. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

30-Day Money Back Guarantee:
We offer a 30-day money back guarantee on all products purchased directly from Beauty and Zen by Aleksandra. If you are not satisfied with your purchase for any reason, simply contact our customer service team within 30 days of receiving your order to initiate the return process.

Conditions for Returns:
- Items must be returned in their original packaging and condition.
- Returns must be initiated within 30 days of the delivery date.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

How to Initiate a Return:
To initiate a return, please contact our customer service team telephone: +31638350878. Please provide your order number and reason for the return. Our team will guide you through the return process and provide further instructions.

Refund Process:
Once your return is received and inspected, we will issue a refund to the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your financial institution.

We currently do not offer exchanges for returned products. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately upon receipt. We will gladly replace the item or issue a refund, depending on your preference.

Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [insert contact information]. We are here to assist you and ensure your satisfaction with Beauty and Zen by Aleksandra.


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